Frequently Asked Questions
Does Impress Cleaners charge a delivery or membership fee? No. You pay our listed prices. There are no additional fees. Do you use Perc in your cleaning? Yes, Impress Cleaners uses Perc We also use Wet Cleaning an environmentally friendlier cleaning process that leaves your clothes without that "dry cleaning" smell . Where do you pick up and drop off my clothes? You choose the location you'd like our drivers to service your cleaning. It's best if you choose a weather-sheltered location. What type of bag do I use to put my clothes in for pick-up? At no charge we'll provide two Impress cleaners VIP laundry bags. If you do not have a Impress Cleaners VIP bag, just leave your dry cleaning in a plastic bag in your usual drop-off location. Please be sure to mark your bag with a dry cleaning note. Your driver will pick it up and leave a bag for your next order. How do I get my Impress Cleaners laundry bag? Your driver will leaves one for you each time he picks up your clothes. Do I have to be there when the drop-off or pick-up is made? No. There is no need to be home to use the service. Your driver will service your delivery location. How do I pay for your service? Your cleaning will be charged to your credit card or monthly invoices will be billed to your home. You will receive a monthly statement that documents your charges. How do I change my personal information or preferences? Call our Store at (401)781-0330 or email us at info@impresscleaners.biz How will I know my scheduled drop-off and pick-up days? Upon sign-up, you will receive via email a confirmation of your start date. How do I tell Impress Cleaners about a special requests with my garments? Simply leave a detailed note in your bag identifying the specific garment along with your specific cleaning instructions. What do I do if I have a problem with my order after I get my clothes back? Contact us asap and we will resolve the problem. Call Us 401-781-0330 or email us @ info@impresscleaners.biz, . Please include your name and address in your message. |
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